The department's roughly 300 officers guard the city's two main airports but are not part of the regular Chicago police force, receive less training and can not carry guns inside the terminals.
The Aviation Department's roughly 300 officers guard the city's two main airports but are not part of the regular Chicago police force, receive less training and can not carry guns inside the terminals.
"For a long time, airlines, United in particular, have bullied us", said Thomas Demetrio, Dao's attorney.
"2. Which of the aforementioned conditions were met in this situation that led to the violent removal of United Airlines passenger Dr. David Dao?".
The major Middle Eastern airlines have a longstanding, bitter rivalry with US carriers, who accuse them of having an unfair advantage in competition for global passengers.
Dao's daughter, Crystal Dao Pepper, told the news conference that the family was "horrified, shocked and sickened" by what happened to her father.
"This lawsuit, among other things, hopefully, will create a not just national discussion, but worldwide discussion, on how we're going to be treated going forward", Demetrio said. The airline says it's taking steps to make it sure it never happens again.
"I hope he becomes a poster child for all of us", he said.
"I would defy anyone to suggest that there was not an unreasonable amount of force used to help Dr. Dao disembark that plane", Demetrio said in a press conference Thursday.
United Airlines said due to pending legal action they can't say much about the brutal fashion Dr. Dao was pulled off one of their flights - but they did apologize a lot.
He shooed the scorpion off his tray, his wife said, adding that a nearby passenger saw the scorpion land in the aisle.
On Tuesday, Munoz released a thoroughly unconvincing statement feigning contrition for Dao's abuse, saying, "The truly horrific event that occurred on this flight has elicited many responses from all of us: outrage, anger, disappointment". Munoz initially said, "I apologize for having to re-accommodate these customers".
Dao's family is planning to sue, and his attorney says it's time for airlines to answer for how customers are treated. "When passengers purchase an airline ticket, they expect and deserve that the airline will fulfill its part of the transaction", Garneau wrote.
The City Council, concerned about the potential loss of tourism revenue, held a hearing with the Commissioner of Aviation Thursday. Chicago Alderman Michael Zalewski, head of the committee, called the incident a nightmare that should have been avoidable.
Investors, not to mention everyone on social media, let United Airlines know this week that the company was out of line Sunday night when one of its ticketed passengers was dragged off an airplane by his feet, his face bloodied, to make room for one of four United crew members who needed a ride to their next destination.